This Privacy Policy has been prepared in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia and the guidelines of the Saudi Data & AI Authority (SDAIA). It explains what data is collected, why it is collected, and how it is processed and protected throughout its lifecycle at Sweater.
This policy explains how Sweater collects, uses, and discloses information obtained through its websites, mobile applications, and related services (collectively referred to as the "Services").
By using the Services, you agree to this Privacy Policy.
When registering as a customer, partner, or service provider, a user profile is created to enhance your experience. Required data may include:
We also collect usage and tracking data, including location data. If you request a wash, GPS coordinates may be recorded via the service provider's device.
Device type and unique identifiers are also collected to improve app performance and features.
Your data is securely stored with a cloud service provider (AWS).
We retain your data for up to 60 months, after which it will be securely deleted if you are no longer using our services.
We use your data to:
We also use your IP address for system administration and analytics purposes.
We may contact you via email, phone, or app notifications to:
We do not sell, rent, or share your personal or location data with third parties.
Payment card data is never stored, sold, or shared.
You may:
Requests will be processed within 30 days.
We apply industry-standard security measures including:
to protect your data.
You have the right to:
Payment information is transmitted securely to the payment provider and is not stored on our systems.
We may update this policy periodically. Significant changes will be communicated via email or website notification.
This policy does not create contractual obligations and applies only to Sweater services, not external platforms.
Sweater (Al-Lamsa Al-Asriya Tech Company)
P.O. Box: 11483, Riyadh 12871
Email: [email protected]