Everything, explained.

SWEATER is a Saudi platform specializing in car washing and car care services (CAAS – Car Care as a Service). We provide mobile car washing at the customer’s location, along with deep interior cleaning services and various car wash packages through the SWEATER app across several cities in Saudi Arabia.

Select your location ➡️ Choose the service ➡️ Add your vehicle ➡️ Select the date and time ➡️ Add additional “Extra” services (optional) ➡️ Proceed to payment.

1. Single/Individual Car Wash (Interior & Exterior).
2. Interior Deep Cleaning for stain removal, including an exterior wash.
3. Additional “Extra” services: Ultra-soft tissues, SWEATER signature air freshener, foot mats, high-quality wet wipes, and plastic seat covers.

Note: Available services may vary by location.

1. Interior Cleaning: Dust and dirt are removed from inside the vehicle using car-safe cleaning products suitable for seats and interior surfaces, along with tools dedicated to each customer.
2. Exterior Wash: Dirt and dust are removed from the vehicle’s exterior while maintaining its natural cleanliness and shine.
3. 🎁 Free Gift: A free waste bag is included with every wash.

Yes. It is included as part of our Interior Deep Cleaning service.

The service includes:

• Seats
• Floors
• Headliner
• Interior trims
• Trunk and tires
• Interior steam cleaning
• Exterior washing

Service duration: 2–3 hours.

Interior Deep Cleaning (Polishing) is a comprehensive & thorough service designed to remove stains, dirt, and buildup from inside the vehicle using steam, vacuuming, specialized equipment, and car-safe cleaning products.

The service includes:

• Cleaning seats and floors.
• Cleaning the vehicle’s headliner.
• Cleaning the dashboard and interior trims.
• Cleaning hard-to-reach areas and corners.
• Removing stains and accumulated residue to improve the overall appearance and cleanliness of the interior.
• Exterior wash: Removing dirt and dust from the vehicle’s exterior while restoring its natural cleanliness and shine.

• Filtered water to remove dust and dirt from the vehicle’s exterior.
• Safe cleaning products that help maintain the vehicle’s cleanliness and shine.
• Sanitized, eco-friendly microfiber towels used only once per vehicle.

SWEATER is currently available in (10) cities across Saudi Arabia.

Central Region:

• Riyadh
• Al Kharj

Eastern Region:

• Al Khobar
• Dammam
• Jubail Industrial City
• Al Ahsa
• Al Qatif

Western Region:

• Jeddah
• Madinah
• Taif

SWEATER also provides B2B services for companies and government and private organizations in NEOM, Tabuk, Yanbu, Makkah, Riyadh, Al Kharj, Al Khobar, Dammam, Jubail Industrial City, Al Ahsa, Al Qatif, Jeddah, Madinah, and Taif.

Please contact our Business Development team via email at [email protected]

Yes. Each vehicle must have its own booking and scheduled appointment through the app.

Yes. We use ultra-soft microfiber towels suitable for vehicles with special protective coatings or nano coatings. You can also add a note for the service provider when making your booking.

Yes. The price will be determined after you send a photo of the vehicle to Customer Service via WhatsApp at +966 9200 33881 or through our social media accounts SWEATER_sa.

Note: Please do not complete your booking until you receive the final quotation from the SWEATER team.

Currently, the service does not include cleaning the trunk, interior compartments, or the vehicle cargo area.

The service takes approximately 30–45 minutes, depending on the vehicle’s condition.

Yes. You can modify your booking free of charge through the Reschedule option in the app, provided the change is made at least 3 hours before the scheduled service time.

My Bookings ➡️ Select the booking ➡️ Scroll down and tap “Cancel Order” ➡️ Select the cancellation reason.

The full booking amount will be charged if the booking is cancelled 3 hours or less before the scheduled service time, or if the service cannot be completed because the customer does not respond or is more than 10 minutes late for the appointment.

The service provider will wait for up to 10 minutes from the scheduled appointment start time.

If the vehicle cannot be accessed or the customer does not respond within this period, the booking will be cancelled and the full booking amount will be charged without a refund.

Note: If an Interior & Exterior Wash was booked, only the exterior wash may be completed if access to the vehicle’s interior is not possible.

Yes, provided that:

• The vehicle is in a clear and easily accessible location.
• The license plate number and vehicle type are correctly registered in the booking details.
• There is sufficient space for the service to be performed.

Note: If an Interior & Exterior Wash was booked, only the exterior wash may be completed if access to the vehicle’s interior is not possible.

Yes. If you request a location change after the service provider has arrived at the location registered in the booking, 100% of the booking amount will be charged.

Please contact our Customer Service team before the scheduled appointment to assist you.

Unified Number: 9200 33881

WhatsApp: +966 9200 33881

Yes, provided that the request is submitted at least 6 hours before the scheduled appointment, and a suitable alternative is available.

My Bookings ➡️ Select the booking you would like to report ➡️ Scroll down ➡️ Tap “Raise a Ticket.”

Note: Complaints cannot be submitted after 12 hours from the scheduled booking time.

We accept electronic payments through:

• Mada
• Visa
• Mastercard
• Apple Pay
• Tabby
• Tamara

Yes. SWEATER offers various car wash packages that differ in the number of washes, price, and validity period.

You can view the latest available packages and prices directly through the SWEATER app.

You can compare packages in the app based on:

• Number of washes.
• Package price.
• Validity period.
• Cost per wash.

The package expires when all available washes have been used or when the package validity period ends, whichever comes first.

You can check your remaining washes:

From the app’s home page, or

Main Menu ➡️ My Account ➡️ Packages.

Additional services are non-refundable after purchase. Please make sure you select the services you need before completing your payment.

Gift balances are non-refundable once the purchase has been completed.

Absolutely! You can easily send a digital gift card to someone else through the app:

Tap the Gift icon at the bottom of the page ➡️ Send a Gift ➡️ Enter the recipient’s mobile number ➡️ Select the gift amount ➡️ Proceed to payment.